Flight Attendant Career Guide

Pinnacle Flight Attendants MUST BE WILLING TO RELOCATE to any of our crew domiciles which consist of Memphis, TN, Atlanta, GA, Minneapolis, MN, Detroit, MI and Queens, NY (JFK). Flight Attendants will be assigned a domicile upon graduation of Initial New Hire Training. Domicile assignments are based on the operational need of Pinnacle so Flight Attendants may be asked to relocate to a new area initially even if he or she currently lives in one of our domiciles.

College courses or a degree as well as customer service experience is preferred. A High School diploma or a GED is required.

The FAA requires FBI finger printing for all applicants being considered for a crewmember position. If you have been convicted of a criminal misdemeanor or felony within the last five years you are not eligible for a crewmember position due to Canadian Immigration Regulations; if the conviction was between the last five to ten years or if there is more than one conviction than you must complete the Canadian Criminal Rehabilitation process prior to being considered for the position.

Pinnacle Flight Attendants must be 21 years of age at the time of interview.

Any tattoos should be covered and not visible at any time.

To become a flight attendant at Pinnacle, your height must not exceed 6' with shoes due to the internal size of our aircraft. For your safety, there are no exceptions to this requirement. Your height will be measured at the time of the interview. Your vision should not exceed 20/40 corrected.

A Pinnacle Flight Attendant should possess the confidence and excellent decision making skills needed to provide leadership and direction to the passengers. You may be the only Flight Attendant on some flights so it is important that you are able to work alone as well as with another Flight Attendant. You must be able to perform all required job duties and have the mental capacity to follow instructions and read documents.

The Flight Attendant position will require you to be physically fit. As a Pinnacle Flight Attendant, you will be standing, reaching overhead, walking, pushing, pulling and stooping while performing your duties. You may be given a physical agility test on your first day of training. All Flight Attendants must be able to stow a 60 lb. item.

Flight Attendants will work in confined spaces with exposure to the following; nuts, animals, latex gloves, perfumes, cleaning solvents, fumes, dust, pet dander, etc. Flight Attendants with allergies must be able to effectively manage them in order to work in this environment.

Weight must be of such proportion to height that a professional appearance is maintained and the physical agility required to perform all job functions is not hindered. Flight Attendants should have the ability to walk and fit comfortably down the aircraft aisle while facing forward, fit quickly through the over wing exit and sit in the 15" wide Flight Attendant jumpseat without modification or a seatbelt extension.

Pinnacle Airlines operates flights every day of the year which will require Flight Attendants to work a rotating schedule with variable hours that include holidays and weekends. Flight Attendants need to have the stamina required to work up to 16 hours in a day with frequent change in climate and weather conditions. (Pinnacle will not assign a Flight Attendant to a "scheduled" duty period of more than 13.5 hours). The Flight Attendant position requires travel on a constant basis with exposure to air turbulence, dry air, varying noise levels from aircraft engines and working in confined spaces.

Flight Attendants must have excellent communication skills with the ability to converse with the passengers and deliver the onboard announcements in English in a clear, polished and professional manner.

Flight Attendants will be responsible for the internal cleaning of the aircraft at outstations as well as following the required guidelines for stocking and maintaining the aircraft galley and lavatories.

If Flight Attendants have been furloughed from another airline and should you be hired at Pinnacle, you will be required to submit a letter of resignation to your current airline employer and provide a copy to the Pinnacle Airlines Training Department.

Flight Attendants are required to have a current and valid passport with the ability to travel freely in and out of Canada and Mexico. Your passport, Drivers license or State ID, Social Security Card and Work Visa, if applicable, must all be issued in the same first and last name.

The offer of employment is contingent upon successful completion of FBI fingerprints and background results, drug testing, motor vehicle background results, physical agility test and successful completion of Pinnacle Initial New Hire Training program.

Flight Attendant Benefits

Pinnacle offers a very generous and competitive benefits package. Most benefits begin 90 days after your date of hire.

Medical Dental Life Insurance Flexible Spending Account

401K Program Short & Long Term Disability Insurance Accidental Death & Dismemberment Employee Assistance Program (EAP)

For more comprehensive up-to-date Benefits information, please go to: www.mypinnaclebenefits.com

Travel Benefits:
Once hired and registered, you, your spouse and dependents will receive unlimited free space available domestic travel privileges on Pinnacle Airlines. We also receive exceptional travel privileges with most major carriers based on space available travel after 6 months of employment.

FLIGHT ATTENDANT ORIENTATION AND INTERVIEW EVENTS

To apply for a Flight Attendant position click on the "apply" tab on this page. This will guide you to our ONLINE EMPLOYMENT APPLICATION.

General Information for an "OPEN HOUSE" Event

Doors will close promptly at the time posted for the event. No one will be admitted after the start time. The length of the "Orientation and Interviews" will depend on how many applicants attend. The interview process could last late into the evening. Please plan accordingly.

For events beginning at 9AM, sign-in for the "Orientation and Interviews" will begin at 8:00AM on the day of the event.

*** No Invitation is required for an "Open House" Event ***

General Information for an "INVITATION ONLY" Event

Interviews will be scheduled in advance of the event. You must register 30 minutes before your scheduled interview time.

*** You must receive an invitation to attend an "Invitation Only" Event ***

An employment application and resume must be sent to the recruiter and reviewed prior to a candidate obtaining a scheduled "Invitation Only" Interview.

When attending an "Invitation Only" Interview Event, Please bring the following documents with you:

• A current and valid United States Passport.
  * A valid passport from another country is acceptable provided you also have a current and valid permanent resident card.
• A current and valid Driver's License (not required for the New York domicile).
• A resume.
• A completed original Employment Application

Pinnacle does not provide travel or lodging for those attending an "Invitation Only" or "Open House" Interview Event. All expenses are the responsibility of the applicant.

Please review the job requirements in the Flight Attendant Career Guide prior to attending any Pinnacle Interview Event.

All interviews are subject to time and location changes. Please check back periodically for confirmation.

Flight Attendant Reserve Schedule

What does "being on reserve" mean?

Reserve means that you are "on call" and should be available for work during assigned "reserve" blocks of time to work trips that need to be covered due to sick calls, vacation, etc. While on reserve you must be checked in at the airport and ready for duty within two hours of being contacted.

It is very difficult to commute while on Reserve. It is highly recommended that you relocate to the city that you are assigned as a domicile. All of your trip assignments will begin and end in your assigned domicile.

While on reserve, you may be away from home for up to six days a week and scheduled to work up to 13.5 hours each day. The time spent on reserve varies depending on the growth within your domicile. You could be flying frequently throughout the month and still be considered on "reserve status".

While on reserve you may be sent to another domicile to "sit" reserve at that location for a number of days and then be returned to your assigned domicile.

Once you graduate from training class and pass your Initial Operating Experience (IOE), you will be placed on immediate "reserve" status in your designated domicile until you are able to actively bid from the next months bid pack.

You will likely work holidays, weekends and birthdays in the early stages of your employment with the airlines.

Flight Attendant Salary/Pay Scale

After you successfully complete Initial New Hire training, you are guaranteed 75 flight hours as a reserve. Whether you fly 1 hour or 75 hours, you are paid for 75 flight hours.

The gross pay figures below are based on a 75 flight hour guarantee per month.

Years of Service	Flight Hour Rate
0-.5	$17.00
.6-1	$18.46
1-2	$20.61
2-3	$22.00
3-4	$23.50
4-5	$24.54
5-6	$25.50
6-7	$26.43
7-8	$27.20
8-9	$28.17
9-10	$29.00
10-11	$29.81
11-12	$30.55
12-13	$31.08
13-14	$31.60
14+	$32.22

In addition, you are paid $1.65 per diem for every hour you are on duty away from your domicile. On average this is an additional $3,000 per year.

Line holder schedules average 90 hours per month. Line holders may drop or trade some assigned trips with approval, although they must fly a minimum of 68 flight hours per month.

Flight Attendant Training

Location and Length of Training:
Initial New Hire Training is held in Memphis, TN or Eagan, MN. The Flight Attendant training is 3 1/2 to 4 weeks including holidays and weekends, with two non-consecutive days off. Classroom instruction times will vary and can last up to 10 hours per day.

Flight Attendant Training Compensation:

• Inflight trainees will receive a stipend of $400 upon the successful completion of new hire training.
• Holiday and per diem pay is not applicable while in training.
• All travel will be provided to and from training at our CEC in Memphis, TN or Eagan, MN; provided the New Hire Flight Attendant lives outside a fifty mile radius from our training centers.
• Transportation to and from the airport and hotel will be provided.
• Lodging - double occupancy will be provided at a designated hotel for Initial New Hire Trainees living outside a fifty mile radius from the training center. Meals not provided.

Home Study Packet
You will receive a link to the Home study packet when you are notified of class placement. YOU WILL BE TESTED ON ITS CONTENTS THE FIRST DAY OF TRAINING. You are allowed to re-take a failed test once. Further failure will result in dismissal from training. You must be prepared for class!

Topics Covered at Training:
You will be trained on the CRJ200 and CRJ 900 Aircraft, Emergency Procedures and Evacuations, First Aid and CPR, Self-Defense, Hazardous Materials, Security, Federal Aviation Regulations, Pinnacle Policies and Procedures, Appearance Standards, Inflight Service, Customer Service, Interpersonal Skills and Special Passenger Handling.

Initial Operating Experience (IOE)
IOE is the second and final phase of Initial New Hire flight attendant training. IOE will be scheduled immediately following graduation from initial new hire training. Trainees must successfully perform all assigned duties of a flight attendant during the IOE for at least five hours with an Air Transportation Supervisor (ATS). Once you pass your IOE, you will be placed on immediate "reserve" status in your designated domicile until you are able to actively bid from the next months bid pack.

Seniority
Seniority is determined by your date of hire (the day of graduation from Initial Hire Training). Provided the candidate successfully completes their IOE.

Domicile
Domiciles will be assigned at the beginning of Initial Hire Training. However domicile assignments are subject to change and are based on operational needs as well as company seniority. If a different domicile is preferred you may submit a transfer request six months after being awarded a permanent employment as a Flight Attendant in a domicile.

Expected Expenses

• Uniform deposit $50.00 (Money Order or Cashier's Check only)
• Hotel Deposit for Incidentals (i.e. movie rentals, room service, etc.) *credit card required
• Meals

Flight Attendant Uniforms and Appearance

A Pinnacle Airlines Flight Attendant must maintain a well groomed, crisp, clean and polished appearance at all times while in uniform.

The Flight Attendant uniform represents Pinnacle Airlines and identifies crewmembers to the traveling public. As front line service providers, Flight Attendants have the most visible impact on our passengers therefore a Flight Attendant's entire appearance should reflect a crisp image.

The first uniform and all accessories are paid by the employee. New Hire and Probationary Flight Attendants purchase the uniform by either a cash lump sum payment, or by payroll deductions at a minimum of $30.00 per pay check, or a combination of both provided:

• The Flight Attendant makes a cash deposit of 10% of the items purchased.
• On a Flight Attendants six month anniversary of his/her seniority date, Pinnacle Airlines will credit the Flight Attendants remaining balance with 50% of the cost of the original purchase.

Flight Attendants will receive an annual uniform allowance on his/her seniority date.

The uniform must always be clean, pressed, brushed, neat and in good repair. As a representative of Pinnacle Airlines you will be expected to follow all uniform and appearance guidelines. You may not have visible tattoos, facial, multiple or upper ear piercing or extreme hair color or style. Make up is to be compatible with skin color and appropriate for daytime business wear. Colors are to be conservative and natural in appearance.